01 Information We Collect #
We collect information you provide directly to us when you request a quote, place an order, or contact us. This typically includes: company name, VAT/PIB ID, contact name, email, phone, and shipping address.
Automatically collected
When you visit the site we log IP address, browser type, language, and the pages you view. This is used for analytics and to protect against abuse.
02 How We Use Information #
We use your information to:
- Process quotes and orders
- Generate invoices and ship products
- Provide technical and engineering support
- Send transactional emails about your order status
- Comply with legal obligations (invoicing, VAT records)
03 Data Retention #
Order and invoice records are retained for 10 years as required by Serbian tax law. Account profile data is retained for as long as your account is active; you can request deletion at any time by contacting legal@topmatic.biz.
04 Your Rights #
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion (subject to legal retention requirements above)
- Object to processing for direct marketing
- Lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection
06 Contact #
For any privacy questions, email legal@topmatic.biz or write to:
Topmatic doo
Belgrade, Serbia